Refund and Returns Policy

At Burlingtonv, we are committed to providing you with a top-quality shopping experience. We understand that sometimes you may need to return or exchange an item, so we have outlined the following easy return and refund policy.

Return Policy

  1. Return Timeframe: You have 30 days from the date of receipt to request a return. The item must be unused and in its original packaging, with all tags and accessories intact.

  2. Return Process: If you wish to return an item, please contact us at [email protected]. Provide your order number, item details, and the reason for your return, and we will assist you with the return process.

  3. Return Conditions:

    • The item must be unused and in new condition.

    • The item must not have been washed or altered.

    • It must include the original packaging and all accessories.

    • If there is a quality issue with the product, you can request a return within 30 days of receiving the item.

Refund Policy

  1. Refund Method: Once your return is confirmed to meet the return conditions, we will process the refund as quickly as possible. Refunds will be issued to your original payment method.

  2. Refund Processing Time: Typically, refunds will be processed within 7 business days after we receive the returned item. Please note that banks or payment platforms may require additional time to process the refund.

Exchange Policy

  1. Exchange Request: If the item you received is unsuitable or not as expected, we offer an exchange service. Please contact customer service and provide your order number and the item details you wish to exchange.

  2. Exchange Conditions: The exchanged item must be in new, unused condition and meet the return criteria.

Special Cases

  1. Quality Issues: If you receive an item with quality issues (e.g., damaged, stained, or incorrect items), please contact us promptly. We will provide a free return or replacement service.

  2. Promotional Items: Promotional or discounted items are non-returnable, except in cases of quality issues.

Contact Us

If you have any questions about our return or refund policy, feel free to contact our customer service team. Our email is [email protected], and we will be happy to assist you.

Thank you for choosing Burlingtonv, where fashion and comfort come together!